MCHI Consumer Grievance Cell (CGC)
1.Objective:
MCHI’s CGC has been operational since last two years. It is now being made into a key regulatory function of the Chamber.
The objective is to reassure the customer that his/her interests can be safeguarded by MCHI’s internal process of self-regulation, and customer grievances can be amicably resolved without resort to Courts, Tribunals or Consumer Forums.
2.Type of Complaints:
Principally, MCHI’s Consumer Grievance Cell shall take up, for resolution, any valid complaint against a member, such as:-
- Deficiency in Quality
- Non-Delivery of promised amenities
- Delayed Possession of premises
3.Modalities:
- Only complaints in respect of Members of MCHI shall be attended to.
- MCHI shall not entertain any complaint by one Developer member against another Developer member.
- MCHI shall not entertain any complaint which is subjudice, already lodged in a court of law, Government Dept. or Forum.
4.Working Procedure:
(a) The CGC shall have two benches each headed by a Past President of MCHI, and other members of MCHI Managing Committee.
Ist Bench:
Shri Rajni Ajmera - Past President & Chairman CGC
Shri Ashok Mohanani - Treasurer
Shri Harish Patel - Jt. Hon. Secretary
Iint Bench:
Shri Pravin Doshi - Past President
Shri Vimal Shah - President-elect
Shri Boman Irani - Hon. Secretary
(b) MCHI has institute a formal procedure for receiving complaints. If a complaint, after preliminary review, is maintainable it is referred it to the concerned member for their response/or amicable resolution.
(c) If complaint still remains unresolved, the CGC hears both aggrieved parties, and discusses to arrive at reasonable conclusion.
(d) The Chairman of CGC may constitute 2 Sub Committees on specific subjects, such as legal, Technical, etc. If required, the Chairman or Committee may take opinion from 3rd party at its discretion and the Complaint will bear the necessary expense so incurred.
(e) On conclusion, CGC delivers its formal decision. The decision shall be binding on both parties. If accepted, the complainant formally confirms same.
The promotion of the Consumer Grievance Cell is a strong customer-friendly step, which will further our goal of transparency and fair dealing. An aggrieved MCHI member may perhaps not concur with a Court’s adverse verdict. But he will gracefully accept a decision delivered by a respected peer.
MCHI Grievance Rederssal Cell
Application Form
Name & Address of the Complainant
Contact No. (s)
Email Address
Name of the Developer, Complete
Address & Contact No.s
Name of the Project & Site Address with
Contact Nos.
Details of Property (1BHK/2BHK etc.)
booked, Area, Consideration / Price
Date of Booking the property
Date of possession (if already given)
Date on which the Society is formed
(if formed)
Details of the Complaint
If you have made any correspondence
(enclose as Annexure)
If you have received any reply to your
correspondence (enclose as Annexure)
Remedy that the complainant seeks
from the Developer
Have you already filed case against the
Developer in any Court on this matter or
have lodged complaint with any
Authority, Govt. Dept. Forum, etc?
Give Details
I hereby declare that the information given above is true to the best of my knowledge. I further declare that I have not filed any case and / or initiated any legal action or proceedings against the Developer in any court of law and / or before any Authority, Govt. Dept or Forum on the above matter, directly or indirectly. I agree that I will abide by the decision delivered by the MCHI Consumer Grievance Cell and will not use any of the documents, correspondence exchanged with MCHI in any court of law, Authotity, Govt. Dept., Forums, as stated above.
I herewith tender Rs. 1,500.00 (Rupees One Thousand and Five Hundred Only) vide DD/PO No._________dated_____________drawn on______________(Bank), Mumbai towards unconditional and nonrefundable processing fee.
Thanking you,
Signature of the Complainant______________________
(Name of the Complainant________________________)
